"Needs improvement"

About: Sunderland Royal Hospital

What could be improved

I would like to publish this comment about the staff at the haematology department at Sunderland royal hospital .

I attend there for treatment for a form of cancer , eventually this cancer is going to end my life .

Some of the nurses / staff here are very nice and do the job well and are always polite and courteous ( the key word being ' always ' )

Others can appear moody and offhand , they can also ask insensitive questions or make insensitive comments .

For example , One nurse , while getting irritated because they could not find my correct prescription on her monitor asked me for no particular reason ,

' is this your first or second lot of chemotherapy ' this may seem like an innocent question to ask , but it immediately reminded me of the fact that when i do have my second lot of chemotherapy treatment my outlook is quite bleak , I can only receive chemotherapy twice and then the cancer will probably end my life .

As far as i could see there was no reason to ask this question , they could have simply looked at my notes instead of asking me this insensitive , thoughtless question which left me quite distressed and upset , when i returned to my husband in the car i was actually in tears .

Staff here should try to do this job with the professionalism and thoughtfulness they would expect a member of their own family to receive if they had cancer , if they cannot do this then maybe work in another department .

Staff at the Haematology department really do need to think about the things they say and the way they act beforehand , people have enough to worry about without having to put up with petulant nursing staff .

Story from NHS Choices

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Response from Sunderland Royal Hospital

Thank you for your comment about your treatment from our haematology unit here at City Hospitals. We are sorry that your experience in the unit has not been entirely positive. Your comment have been passed onto the Unit and if you would like to make a more formal complaint, you can contact us at corporate.affairs@chsft.nhs.uk or our complaints department on complaints@chsft.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful