"Reassuring to know there is a local centre of..."

About: Royal Sussex County Hospital

What I liked

Efficiency and Friendliness of staff

What could be improved

Only speeding up the discharge process, on being told one can go home by Consultants, there seems and endless wait for the 'Discharge Summary' which eventually I asked to be posted on to me.

Anything else?

Admitted for a further catheter ablation - all of the members of staff I encountered from the Consultants down the whole 'care chain' impressed me, I was listened too, laughed with, given all the information I asked for. The staff , certainly in Cardiology and in particular Cardiac Day Patients Unit work extremely well as a team and it shows! Needless to say though, you get back from folk what you put it and sometimes accept that 'you' are not the sole focus - others also have needs and sometimes more pressing ones.

Story from NHS Choices

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Response from Royal Sussex County Hospital

Thank you for taking the time to post your comments. I was sorry to learn of the delay you encountered when waiting for your discharge. This is something that we are working hard to get right and have shared this with the cardiac matron for learning.

Thank you again for your very much for your very kind comments regarding the cardiology team. It is with great pleasure that I have passed these on to the staff involved and I know that your words will mean a great deal to them.

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