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Care Opinion

Excellent medical and personal care. Thank you

Story from nhs.uk

"Excellent medical and personal care. Thank you"

About: William Harvey Hospital (Ashford)

What I liked

I attended late evening on the friday before Christmas with severe stomach pains. The hospital was very busy with some of the patients being less than cooperative and noisy at times.

I was treated extremely well throughout The nursing staff were hardworking, knowledgable and caring, not just for me but for the other patients. The service from the 3 doctors was first class.

This was a tribute the the NHS and I hope that my thanks and gratitude can be conveyed to those who were working so hard

Thank you

John Woodroffe

What could be improved

Very little. When attending A & E, periods of waiting are inevitable - patients should appreciate this

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 11 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 02/01/2013 at 22:38
Published on Care Opinion on 03/01/2013 at 09:59

Thank you very much for providing us with feedback on your experience. I will make sure that staff are aware, they very much appreciate positive feedback. I do hope you are making a full recovery and were able to enjoy the festive period.

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Response from William Harvey Hospital (Ashford) 11 years ago
William Harvey Hospital (Ashford)

Submitted on 16/01/2013 at 13:37
Published on nhs.uk on 18/01/2013 at 22:21

Dear Mr Woodroffe thank you for your kind words and postive feedback. This will be forwarded to the area concerned and fedback to the staff, who find this feedback very motivating. We are pleased to hear that your experience was so positive.

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