"My experience of treatment in A&E could hardly..."

About: John Radcliffe Hospital

What I liked

On Dec 20th I attended A&E in the evening, referred from the emergency dental service because of bleeding from the site of a dental procedure earlier in the day. It was a calm, clean and comfortable atmosphere in the waiting room, despite the fact that there were some 25 patients awaiting treatment. I did not have to wait very long and was triaged and sent in for treatment quite quickly. The maxillofacial doctor was very polite and treated me very caringly and efficiently. I was very impressed with A&E at the JR (- it was not at what I had expected!

Let's hear it for the NHS and its staff!

What could be improved

Slightly better lighting in the car park at night, and better signage of A&E from the car park.

Had to put my coat and bag on the floor in the treatment cubicle - a hook or chair might have been helpful.

Story from NHS Choices

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Response from John Radcliffe Hospital

Thank you so much for your comments; we are very pleased that you had a positive experience in our Emergency Department.

We have made the staff in the department aware of your comments, which will be much appreciated.

We are also grateful for your suggestions - all feedback from our patients is useful in helping us improve the services we provide.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful