"I am sure I would have had the same exceptional..."

About: Queen Elizabeth Hospital (Birmingham)

What I liked

I had to have a skin graft on my back and I have the addded complication of having MS, which leads to limited mobility. During my stay as a day patient, I was treated with dignity, understanding and kindness, from the porters, the staff on the Ambulatory ward, to the medical team in the theatre. I have nothing but complete satisfaction with my treatment at the Q.E.hospital and I'm glad to say everything is healing up nicely.

What could be improved

Nothing, completely satisfied

Story from NHS Choices

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham.

We are very pleased that you have had such a positive experience during your recent stay in our hospital. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. Your feedback has been passed on to the senior managers of the area that you visited; they will ensure it is shared with their teams.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you once again for your kind comments.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful