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I feel the staff simply do what they think they...

Story from nhs.uk

"I feel the staff simply do what they think they..."

About: North Manchester General Hospital

What I liked

Nothing. I notice you changed the name from Hope Hospital,to North Manchester General. Why? Is it because you felt the previous name raised expectations?

What could be improved

The attitude of the staff.

The consultant never looked at me once when we spoke.

The nurse kept referring to me as "love" and when taking blood it was in some sort of a store

room where the nurse taking the blood and another nurse had a long discussion about how unhappy they were regarding overtime payments.

Just like I wasn't there. Not paying attention to taking to blood, reading the paperwork - not just rude but dangerous.

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Responses

Response from North Manchester General Hospital 11 years ago
North Manchester General Hospital

Submitted on 09/01/2013 at 11:36
Published on nhs.uk on 18/01/2013 at 22:21

We are very sorry to hear your comments in regard to the staff in the General Surgery department at the North Manchester General Hospital

If you could contact the Patient Advice and Liaison Service (PALS) on 0161 627 5897 and provide more details we can make further enquiries.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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