"no post op after-care at all, going to get second..."

About: Queen's Hospital, Burton Upon Trent

What I liked

this hospital is a big joke at times, one nurse in the department kept me waiting on purpose, and made comments, so i could hear them, even though ive been suffering and still in pain, the consultant told me i was dischanged from the department, they asked me questions but didnt give me time to answer them, and i still should be under the care of the consultant, but they just want to get rid of you, my partner wants me to take this further.

What could be improved

the consultants should listen more, every time you go hospital its a differnt consultant who all say different things, and dont really care about patients

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Response from Queen's Hospital, Burton Upon Trent

I am sorry that your recent visit to the Trust did not meet your satisfaction

The feedback we receive from our patients and visitors is important to us. It provides an indication of how we are performing and helps us to improve the service we provide.

In order to address your concerns formally we will need you to contact our Patient Advice and Liaison Service to provide more information.

They can be contacted on 01283 593110 between 8.30am - 4.30pm Monday to Friday.

Sally Rushby

Head Nurse, Surgery Directorate