"Staff very Good on my Ward but need to rethink way..."

About: Good Hope Hospital

What I liked

I had my knee revision all the staff were very nice Ward G14 Room 6 the only thing i must say is i was discharged from hospital on Monday lunch 10/12/2012 i had to collect my prescription and waited in the discharge room for 3 hrs in which was so hot there was a young girl in there who had sickness and looked so ill. I do think she should have been taken to a ward straight away What i am trying to get to is at 10.00 pm that evening i went down with Nora virus i was so ill and i am still feeling so weak. The district nurse would not come out to me due to the Virus, I know that someone on the ward where i was also had sickness so maybe caught it there? Today is Saturday still have my clips in knee as cant get out but hopefully Monday i am felling better and managing to eat and keep some food down so i can get some medical help i have lost 1 1/2 stone and feel very weak

The Staff were very nice on my Ward but wished things hadn't ended this way and do fell that a different way of collecting medication could be improved. This is the third occasion i have had to wait in the discharge room for medication which is so very hot and stuffy and think the time could be improved quiet a lot. I do hope you will listen to me and try to improve this area also i wasn't given a sharps box for me needles. Time in discharge room 3 hrs with 3 staff and 3 people waiting for medication, my partner did go down to pharmacy after 1 hrs they told him it was on a final count so why did it take another 2 hrs ?

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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