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Overall, it was a positive experience.

Story from nhs.uk

"Overall, it was a positive experience."

About: Churchill Hospital

What I liked

Nursing staff were lovely and always helpful. Catering and domestic staff were always polite and respectful. Young doctors were respectful.

Hospital was cleaned regularly.

What could be improved

Doctors need to remember that patients are people and it is courteous to introduce themselves instead of just standing and staring.

Doctors need to reflect on the fact that 'eccentricity' cannot be used as an excuse to mask rudeness, insensitivity and assumptions.

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Responses

Response from Churchill Hospital 11 years ago
Churchill Hospital

Submitted on 17/12/2012 at 16:59
Published on nhs.uk on 18/12/2012 at 22:05

Thank you for taking the time to post your comments. All staff at the Churchill Hospital continually work hard on improving the patient experience. We value all feedback because it helps us address areas that need attention and provides a showcase of areas where we do well. We hope you are progressing well.

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