"Exerience is bad enough to refer myself to another..."

About: Sunderland Royal Hospital

What could be improved

The service i have received is very poor i was not informed correctly of what was happening, when i had my endoscopy i requested my husband to be in with me as i choose sedation and was advised no thats not possible, but my worry was that if they had found a problem i would need to know asap and to decide what course of action to take and obviously the sedation would effect my judgement.

i have a official complaint in that has gone on since august and nothing has been done at all .

After numerous times of contacting ive never received a responce.

Anything else?

I wasnt able to choose a department as it was bariatrics and as you see above it is not on drop down box..

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Response from Sunderland Royal Hospital

Thank you for your comment, we are sorry that your experience fell short of the standards which we would normally seek to meet. Your comment has been forwarded to our Complaints department in order for them to identify you and ensure that your complaint has been answered. If you have any further comments, please contact us on corporate.affairs@chsft.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful