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"it was fair experience."

About: Northwick Park Hospital

What I liked

!I been to the hospital yesterday to paediatric day care to show my baby to them, they did blood test and today morning I got phone call from them that we needs to do it again because lab people lost it.!!!!! I am sure there is something wrong with laboratory department because they lost 3 time my blood test during my pregnancy !!!! which is really socking. and that happen to other people as well which was more socking,!!!!! I really wants to make complain for that. I hope that hospital take this matter as serious as they can because I shouldn't just coincidence there is something wrong going on.

What could be improved

I was in hospital last month for my delivery, I would say overall fair experience but there is defiantly some problem with the system because I was 4 day HDU, and like doctors come to see you in night about 2 o'clock, some come to take your blood about in night 12 , and there is lots of noise all the time, as I said they often lost your blood, all that not give you right trust and good imprison, but I would say 90% staff was helpful and caring.

Anything else?

I wants to give special thanks to all midwife and doctors who take care of us during my stay in hospital. but really wants to make complain against laboratory.

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Responses

Response from Northwick Park Hospital 11 years ago
Northwick Park Hospital
Submitted on 18/12/2012 at 09:00
Published on nhs.uk on 20/12/2012 at 07:57


We were sorry to learn of your experiences, and your feedback has been passed onto the management teams in the areas concerned. If you wish to raise your concerns as a formal complaint you can do so in writing to the Chief Executive at the following address – Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ or via email to nwlh-tr.PatientRelations@nhs.net

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