About: Royal Free Hospital

What I liked

I was given a time to come in and have a simple surgery and i waited over 5 hours an in that time someone cam along, gave me a name band and never came back, no one could tell me how long i would have to wait nor updated me on what will happen next, i would never recommend this hospital to anyone and if i had to go bk i would ask for another hospital because the communication between the nurses and myself was poor.

What could be improved

the speed of the service and more communication.

Story from NHS Choices

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Response from Royal Free Hospital

We are very sorry to hear about your experience at the Royal Free. If you would like to discuss these issues in more detail, please do not hesitate to contact our Patient Advice and Liaison Service who would be happy to assist. Contact details here: http://tinyurl.com/87ln6pa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful