"Staff and facilities that provided an excellent..."

What I liked

We had our baby 6 weeks early so she spent nearly 3 weeks in NICU. The care our baby recieved was excellent and we couldn't fault it. From our first visit we were kept informed of our babys progress and introduced to the department so that we could care for our baby as much as possible. The department did really become a second home for the few weeks as the facilities for parents were excellent including the kitchen, milk storage room, comfy feeding chairs and privacy screens. The staff were excellent in communicating and giving support in many areas especially in helping with breastfeeding which was rather daunting as a first time mum with a premature baby. The thoroughness of the checks and information given before taking our baby home was very helpful including the life support DVD and being able to stay in the hospital for 2 nights. This made the transition to taking her home much easier and less stressful. Followup outreach home and phone checks were great and gave invaluable support.

What could be improved

Nothing

Anything else?

Thankyou to all the staff for all your excellent care and support