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Awful

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"Awful"

About: Watford General Hospital

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I have not personally been in the hospital, nor has my cousin, which is where my point lies. Her waters broke on the 30th November, and she was told she would be induced at 8am on the 1st December as she had already started to dialate. However, she was then told that there was no beds available and the wait could be up to 3days. I have never experienced anything so DISGUSTING in my life. Giving birth is nature taking its course and to prolong the process can only increase complications when birth takes place. She is still waiting now for a bed just so she can give birth to her baby and not only is it causing her unnessecary stress but it is prolonging a natural function. I'm disgusted beyond words and action needs to be taken. If there are any complications when her baby is born then I will personally hold the NHS responsible and I will do everything in my power to make sure justice is served. Sort this disgusting system out!!!!

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Response from Watford General Hospital 11 years ago
Watford General Hospital

Submitted on 24/12/2012 at 13:40
Published on nhs.uk on 01/01/2013 at 21:09

Thank you for taking the trouble to comment through our NHS Choices page. You’re clearly unhappy about your cousin’s experience within Watford General’s Maternity unit. The importance of a wholly positive patient experience is one of our key objectives and the issue of communication between our staff and patients is a fundamental area we’re working hard to improve in.

Due to patient confidentiality we are unable to discuss individual cases. However we can confirm that due to the unpredictable nature of the maternity service, in line with most maternity units, it is occasionally necessary to prioritise our clinical caseload during busy periods. This is always done in consultation with the patient and based on safety and the clinical needs of the individual patient.

In order to resolve your concerns, our senior clinical colleagues would like to investigate this issue thoroughly. Could you please ask your cousin to contact us directly through the Trust’s Complaints Team at wherts-tr.complaintsteam@nhs.net and we would be happy to provide a detailed response.

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