"Poor care at Royal Bolton"

My mother was a patient at the Royal Bolton hospital for the treatment of stomach problems. My mother did not seem to be told anything about her condition. She was left without food for many hours because she was to have a camera down her throat (which was subsequently postponed until the following day). She was told that she could have a mild anaesthetic prior to the camera, but the procedure was carried out without anaesthetic in the end (despite my mother saying that she didn't want the operation if she wasn't getting anaesthetic first). She was moved wards in the middle of the night (without being told why). Generally poor care!