"Lack of Patient Dignity and no sensitivity for..."

About: Solihull Hospital

What I liked

The staff worked well as a team and were efficient.

What could be improved

The ED clinic, and other clinics, are nurse led and the hospital does not employ any male specialist nurses in the department. The hospital has a policy to treat its patients with dignity and respect but does not identify gender of the nurse or clinician as having an impact on patient modesty or dignity. .

This policy should allow them to employ male nurses (genuine occupational qualification exemptions) in situations such as a male-only clinic where you are presenting and discussing intimate care.

Due to this lack of respect for men, and the assumption that a female nurse is acceptable to every patient, I was unable to discuss all my care needs in single sessions, often having to rebook or wait to squeeze in to see a male clinician who had no knowledge of me or my care until they read it one minute earlier.

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Story from NHS Choices

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Response from Patient Engagement Office and Project Manager, Heart Of England NHS Foundation Trust

Dear Bayan PA

Thank you for your feedback and sorry for the delay in responding to you.

I am sorry to hear of the problems you encountered re: dignity during your visit to Solihull Hospital. In most, if not all departments, male nurses are available as we understand not all men like to be treated by female nurses and vice versa for women.

I will pass your feedback on to the Emergency Department.

If you would like to discuss any of the issues you have raised further please contact our Patient Services Department on 0121 424 0808.

Kind regards

Response from Solihull Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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