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Care Opinion

unsatisfactory in the extreme

Story from nhs.uk

"unsatisfactory in the extreme"

About: Fairfield General Hospital

What I liked

nothing at all.

What could be improved

everything about my visit could have been improved

Anything else?

The waiting time was unacceptably long - over an hour late for a timed apointment. The environment was dirty, cramped uncomfortable and smelly. The staff were very off hand and when we did eventually see the Doctor he was arrogant, rude and dismissive of my son's condition. I would never go to this department in this hospital again .

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Responses

Response from Fairfield General Hospital 11 years ago
Fairfield General Hospital

Submitted on 29/11/2012 at 15:22
Published on nhs.uk on 18/12/2012 at 22:07

We are very sorry to hear about your experience on your visit to the Ear, Nose and Throat department at Fairfield General Hospital

If you would like us to investigate your concerns further, please contact the Patients Advice Liaison Service (PALS) on 0161 604 5897. We will also forward your comments to the department manager.

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