"Absolutely no patient care!"

About: Chorley & South Ribble Hospital

What I liked

The Hospital contacted me with a cancellation which allowed my appointment to be moved up by 2 weeks.

What could be improved

I was given no information whatsoever on post-op care or recovery and was told to look it up on the internet.

I was not informed that I woudl have a pin in my toe.

I was not informed that i would need to use crutches for 2 days until the pain block injection wore off.

I was left on the ward for several hours not knowing when my operation would take place.

I was left for several hours on the ward waiting to be discharged.

I was made to feel like an inconvenience to the staff on the ward.

My 18 year old Neice was left to scour the Hospital at 10pm at night to find a wheelchair for me so that I could go home.

No-one bothered to check that I could use the crutches or the boot and so was less mobile than I could have been otherwise and was using the crutches the wrong way for the first 24 hrs.

I was told that I would have a post op appointment in 2 weeks but there is actually no clinic that week and so it will be 3 weeks.

After 2 weeks the bandage is falling off and won't last a further week.

I telephoned for post op advice as my pinned toe is very numb and was told that was is "to be expected". If that is the case I should have been told to expect it!

I complained that I had a burning sensation across the front of my foot and was told that someone would call me back - they didn't.

I was told by Patient Care that they "do this all the time" and that my procedure was very minor.. That's as maybe but it's important to me and I don't feel that I've been shown any patient care at all.

Story from NHS Choices

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Response from Chorley & South Ribble Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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