"Great staff at Urgent Care Centre"
About: Guy's Hospital / Urgent care centre Guy's Hospital Urgent care centre London SE1 9RT
Posted by Kennington patient (as ),
I've just come back from the Urgent Care Centre at Guy's Hospital in London. I had a bad fall down about 15 stairs yesterday afternoon. My knee is now swollen and really hard to walk on. My chest is painful, especially when I breathe in deeply, and my wrist is sore and stiff too.
My GP surgery isn't open on a Saturday, but I knew my injuries weren't serious enough to go to A&E - plus I'm pretty sure A&E would be really busy at this time of the year!
I was seen within 30 minutes by a brilliant Emergency Nurse Practitioner called Ian. He checked me from top to toe, including my eyes and ears, my neck, knee and wrist movements. Then a GP called Naveen checked my chest and listened to my lungs.
I was sent straight away for an x-ray on my knee, the results came back immediately and I got the all clear: no bones broken, just bruised. Ian then told me about what to expect over the next couple of days, which pain killers I can take, and what exercises I can do.
Nothing could have been better. It was really quick, taking 2 hours in total. Everything was really well explained, all the staff - including the receptionist Christine - were absolutely lovely: very polite, caring and professional. I cannot recommend the Centre highly enough and was just amazed more people weren't there.
Its open 8am - 8pm 7 days a week, 365 days a year. I think if more people knew about it they would definitely chose it over A&E! Well done our fantastic NHS.