"Polite staff but better sign posting might help"

About: Sentinel Healthcare Southwest Community Interest Company / Ear, nose and throat service

(as the patient),

I parked in the underground car park and entered some doors marked entrance, but when I got to reception I was in the wrong building – so some explanation about what door to use could be helpful.

The primary care centre receptionist was very polite though (well trained and practical) similarly the receptionist in the LCC directed me to the third and final receptionist at ENT.

Does the fact that the staff know we have been given a survey form make a difference to how we were treated? I would like to think not.

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