"Shocked by care on Emergency Surgery Trauma Unit"

About: Manchester Royal Infirmary / Trauma and orthopaedics

(as other),

My wife was admitted to the ward and the care she received was to be quite frank, disturbing.

Firstly there were people on the ward shouting for help and asking for medication and were being ignored, one even started to choke on her own vomit while the other was showing me the bruises all over her arm from nurses not being able to take blood properly with the needles.

My wife waited 2 and a half days for a scan and was sent home without one as in the end she was so depressed she just wanted to go home as she told me she did not feel safe in the ward.

Needles were left next to her bed for several hours when nurses had forgotten about them, they also forgot to change her chart from nil by mouth to being allowed food and drink, meaning she went a whole day without eating or drinking until I arrived with food.

The nurse ignored her when she requested medication for the pain, until I arrived and she tried to kick me out and had to be notified that the only reason I had to come outside of visiting hours was to bring food and medication.

I am deeply shocked at the service and have lost trust completely in the ability of NHS practitioners to fulfill their duty of care

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Response from Manchester Royal Infirmary

We were very sorry to receive your comments and concerns via the NHS Choices/Patient Opinion websites about both you and your wife's experiences at the Manchester Royal Infirmary including her prolonged wait for a scan and that food and drink was not provided when appropriate. We were saddened to hear that as a result, your wife did not feel safe on one of our wards. We are also sorry to hear of the negative attitude you experienced from some members of staff and the lack of response to requests for help and medication that you witnessed. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk, they will be happy to discuss this with you. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust.

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