"Disgusting care on ward 29."

About: Barnsley Hospital / General medicine

(as the patient),

What didn't happen? Staff refused to cannulate me when I was severely dehydrated and vomiting. They told me to leave a bowl of vomit at the side of my bed even though I have a phobia of vomit and they left it there for 2 hours until I begged them to take it away.

I had really bad diarrhoea, I was sat on the toilet with a trapped nerve so I couldn't possibly stand up to clean myself, I buzzed for the nurse 5 times and it took them 30 minutes to come even though I could hear them laughing and joking in the corridor.

When the nurse finally did come, she was extremely rough, yanked me up, lightly wiped my bum once, pulled my underwear up and wheeled me back to my bed and sat me in my own filth even though I told her I wasn't clean, when I got the feeling back in my leg I had to clean myself up.

It's a little embarrassing for a young woman to be sitting in her own poo. A nurse was heard mocking a patient that was in pain and they told everyone in our room that all that was wrong with us was that we was constipated, even though we were all going to the toilet.

A lot of the doctors I met seemed cocky and talked to me like I knew nothing and the worst of all, an elderly lady was on the commode and she buzzed when she had finished and they left her for 45 minutes. They made the excuse that the buzzer wasn't working but that was rubbish because I heard the buzzer and the red light was on too. They were in the staff room having a cuppa and a laugh.

I felt treated like dirt and it needs to be stopped. I shall be contacting PALS to get this matter sorted, and if it isn't I shall go further. We deserve respect.

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Response from Jill Pell, Head of Patient Experience, Barnsley Hospital NHS Foundation Trust

Thank you for your feedback and I am sorry that this was such a negative experience for you.

We need to work with you to investigate the concerns you have raised regarding your care on the ward. Please contact our PALS team on 01226 432430 or email: barnsleypals@nhs.net with your name and telephone number and we will look into the issues your have raised.

Jill Pell

Head of Patient Experience

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