"One word awfull."
About: William Harvey Hospital William Harvey Hospital Ashford TN24 0LZ
Posted by s*******2
What I liked
Majority of staff very caring and helpfull altho under staffed
What could be improved
Food always cold in three weeks I never received a single meal that was hot good food wasted. Salads always running in water. No food offered when meals are missed due to various investigations taking place keeping oe of the ward.
More consideration given to patients sleep requirements one person should not have the right to keep other patients awake by yelling 24/7 for attention should be in a separate space, we all have human rights after 3 days/nights of no sleep I was ready to discharge myself altho I had not received any treatment. Most staff did there best but no one took the problem on board and it was bad for other patients and staff alike where was the matron?
When informed that certain events would happen they should be carried out (ie )I was told a matron would come to see me to deal with my concerns she never did. Transport failed to arrive to take me to an other hospital for tests and on new arrangements being made I was told to have a back up plan involving my own arrangements just in caset he same thing happened. Why has cleanleness prior to an operation been discontinued no wonder mrsa and other germs are prevalent. I was taken down to theatre without a shower clean clothes clean bed linen what has happened to the ops pack that used to be used.
What good is a matron who is never around.
More attention should be paid to someone who is a diabeties blood sugars not checked often enough and diet not catered for adequately.
I can honestly say that from the 29th october to 19th november marked on a scale of 1 to 10 1 being best ten being worst those 3 weeks definitely rank as a ten and are amongst the worst I have endured