"One word awfull."

About: William Harvey Hospital

What I liked

Majority of staff very caring and helpfull altho under staffed

What could be improved

Food always cold in three weeks I never received a single meal that was hot good food wasted. Salads always running in water. No food offered when meals are missed due to various investigations taking place keeping oe of the ward.

More consideration given to patients sleep requirements one person should not have the right to keep other patients awake by yelling 24/7 for attention should be in a separate space, we all have human rights after 3 days/nights of no sleep I was ready to discharge myself altho I had not received any treatment. Most staff did there best but no one took the problem on board and it was bad for other patients and staff alike where was the matron?

When informed that certain events would happen they should be carried out (ie )I was told a matron would come to see me to deal with my concerns she never did. Transport failed to arrive to take me to an other hospital for tests and on new arrangements being made I was told to have a back up plan involving my own arrangements just in caset he same thing happened. Why has cleanleness prior to an operation been discontinued no wonder mrsa and other germs are prevalent. I was taken down to theatre without a shower clean clothes clean bed linen what has happened to the ops pack that used to be used.

What good is a matron who is never around.

More attention should be paid to someone who is a diabeties blood sugars not checked often enough and diet not catered for adequately.

Anything else?

I can honestly say that from the 29th october to 19th november marked on a scale of 1 to 10 1 being best ten being worst those 3 weeks definitely rank as a ten and are amongst the worst I have endured

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for taking the time to provide us feedback on your experience. It would be very helpful for us to have more information about the name of the ward. I would like to discuss your concerns with the Matron responsible for the ward and to offer you a meeting to discuss your experience with us.

If you would like me to investigate this further, please could you email me on Julie.pearce1@nhs.net or contact the Patient Experience Team on 01227 783 145 or email: PatientExperience@ekht.nhs.uk

I hope you are making a full recovery.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful