"Fantastic A.D.M."

About: South Tyneside District Hospital

What I liked

During my time at this hospital I found that the standards were exceptionally high. In my time there, there was a minor problem which I pointed out to the staff who were very apologetic. Later an "A.D.M" with a winning smile gave me a further apology. Overall I am very impressed, especially with a manager coming down to give me an extended apology.

What could be improved

Absolutely nothing!

Anything else?

Every manager should have been like this one.

Story from NHS Choices

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Response from South Tyneside District Hospital

Thank you for taking the time to inform us of your recent positive experience of our services. I am delighted you were well looked after and I will ensure your positive comments are forwarded to the staff in this area.

Kind regards

Lorraine B Lambert

Chief Executive

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