"If the Free means the B+B I had, in what part of..."

About: Royal Free Hospital

What I liked

The Exit door

What could be improved

I was referred to the Royal Free by my Gp for a sleep study, my 1st appointment was for 3rd October, I cancelled that because I had a cold. My 2nd admittance was for 12th November....I phoned from the car parl outside just to confirm they had a bed for me, there was one, however after my outpatient appointment with the Lung function team, I was told there wasn't a bed for me. It was then arranged for last night the 13th..... I was collected from home at 6.15 pm, arrived on ward at 7pm....no-one knew why I was there...or had any medical notes for me....I had to fill in my own admission form, and wait for a bed to be made up. A respiratory doctor was called to see me and ask why I had been admitted? She told me the sleep study would be done tonight the 15th. I was woken at 7am by someone asking if I needed painkillers I said no thank you as I was not in pain....she gave them to me to help me relax....I am there because my diaphragm is weak as I have muscular dystrophy, therefore my muscles are very weak. I was told at 10.45 am that I had to leave the ward as they needed the bed...get dressed and head to the discharge lounge asap! Why I was sent to a cardiology ward is beyond me, I needed to be on respiratory not cardiology!

Anything else?

The outpatient team at Lung function were wonderful and fought hard to get me a bed....my consultant was very good ,she knew what she was talking about(excellent)! I seriously need a sleep study as I stop breathing whilst sleeping, and now I shall be waiting another 6 months before I get another appointment at another hospital. I am very angry and I have told my partner that if I should pass away while waiting for a new sleep study he shall be seeking legal advice against the Royal free hospital....I thought it was one of the best teaching hospitals in London, I now have free spoken englishmy doubts............while it is known as free perhaps you should give some free communication lessons to your staff. I am also considering highlighting this matter to the media....my NHS is not so great these days....atrocious I'd say!

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Response from Royal Free Hospital

We’re very sorry to hear about your experience of our services. We would like to investigate this matter further and would appreciate it if you could email us your contact details at rfh.communications@nhs.net

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