"I felt there was a loss of dignity in waiting..."

About: William Harvey Hospital

What I liked

The walk-in system is a good option and I was seen within 30minutes. The receptionist was polite and prompt.

What could be improved

There was some confusion about whose turn it was to go into the x-ray room. It was not made clear at what point the radiologist needed to see the paperwork. Other patients who came out of the x-ray room who needed follow-up services were unsure what to do next.

More importantly, it is not acceptable for females to change into a gown and then sit for 10 minutes or more in a mixed sex busy waiting room, which has two busy corridors adjacent, and which is, in addition, used as a thoroughfare. There is a loss of dignity to be sitting bra-less in such an environment. Females should to be able to change behind a screen in the x-ray room.

I changed in the x-ray room as the radiologist (male) didn't realise until the last moment that I was not gowned up as he confused my husband with me!

Anything else?

My experience took place in the walk-in x-ray department but there doesn't seem to be an option to select this above...

Story from NHS Choices

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Response from William Harvey Hospital

Thank you for your feedback. We are sorry to hear of the problems and embarrassment you experienced whilst having your x ray. Your comments will be reported to the Matron in charge of the Radiology services to consider service improvements where possible. All comments are also logged onto our database and reported to the leads within the Division on a monthly basis to establish if service improvements can be made.

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