"Shoddy liaison among senior staff could have cost..."

About: Addenbrooke's Hospital

What I liked

The nursing was excellent. Nothing was too much trouble and the staff were pleasant and kind.

What could be improved

I had an SAH late Monday night, was admitted to A&E ward at 4am but had still not seen consultant or had scans by 2pm. My daughter arrived at 2.30, found out that I had fallen between two teams, each thinking the other was caring for me. Within half an hour she had made sure I had a scan and the consultant arrived. If this had been a worse SAH I would have been severely impaired, as treatment needs to start immediately. And how long would i have been left if I had not had a competent and confident daughter?

It would have been helpful if I had been warned of the possibility of hyponatraemia, as I returned to A&E 9 days later in a bad state which has left me with some minor deficits.

Story from NHS Choices

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Response from Addenbrooke's Hospital

We were pleased to learn of your comments about the nursing staff but very concerned about your quality of medical care. It is very difficult to comment without knowing which medical teams were involved, when you were a patient and which ward you were on. Could you elaborate in order for us to look into this properly? If you could share more details via pals@addenbrookes.nhs.uk we would be pleased to follow this up. In the meantime I shall share the comments with the Emergency Department as your patient journey clearly started there. If you do contact PALS please could you mention that you posted on this site and were asked to provide more detail? Many thanks.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful