"Concerned at poor communication and very..."

About: Watford General Hospital

What I liked

The nurses on Elizabeth ward were overworked and understaffed and left to cope with corporate mismanagement of policies and services. The nurses show the best side of this hospital in my experience to date.

What could be improved

Communication between departments and ownership of mistakes. It may also be of benefit to read the NHS guideline 2011 on "Effective management of diabetic day case elective surgery patients" who are also asthmatic and the appropriate protocols for such patients in relation to operations and the monitoring of both conditions before procedures.

should the hospital wish to discuss this matter with me I am more than happy to

My reasons for my comments are listed below

Anything else?

well what a day.... up at 5am and bathed ready to go to Watford hospital for my op for 7am. Got there and they looked very non plussed, so did I it was a male ward!... half an hour was told I had a bed in maternity..Elizabeth ward ( something they found during the colonoscopy that I should know about!!!!!).

Got to the next ward at 7.30 am ( not allowed to eat from 6pm last night or drink after midnight except a couple of sips with some tablets).. When we got there they were expecting me, my name was on the board in a bay with a bed number , goody things going ok.......no.... I was put in yet another waiting room for 2 hours , they were short staffed and had an emergency to deal with.

Around 9.30 am I was taken to my bed..... I sat on the chair and waited...around 10.30 a nurse came and took my readings , temp, blood glucose and BP...shock horror it was 196/106.... stress.. I was then told to get changed and was given some very natty green pressure socks... answered questions, put meds in locker and signed the appropriate property form.

12 pm asked nurse when I was going down said she did not know, 1.30pm asked another nurse when I was going down said she would check and get back .... My husband came at 2.30 pm, surprised that nothing had happened yet, at 3pm he went to the front desk and requested they find out what is happening... the nurse was told I was next to go down... great soon be over........NO, No, No at 3.45 the aneathatist came up thought this is it, no he had bad news. My op was not happening, they... the surgical team did not know I was there until 3.35 pm besides which they stopped work at 5pm and had run out of time to do me, they could do me in 2 weeks

so almost 22 hours with no food, nearly 16 hours without a drink, little communication and not 1st or 2nd down as I should have been being diabetic, I went home...not a happy patient!!!!!!

Story from NHS Choices

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Response from Watford General Hospital

Thank you for taking the trouble to comment through our NHS Choices page. You’re clearly very unhappy about the experience you received at Watford General’s Elizabeth Ward and the Trust takes issues of this nature very seriously.

Without full details of your specific case it is difficult to comment. However, the importance of a wholly positive patient experience is one of our key objectives and the issue of communication between our staff and patients is a fundamental area we’re working hard to improve in.

Our senior clinical colleagues would like to investigate this thoroughly on your behalf. Therefore if you are willing to do so, please contact us directly through the Trust’s Complaints Team at wherts-tr.complaintsteam@nhs.net and we will thoroughly investigate these issues and provide you with a detailed response.

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