"Frustration trying to change my choice"

About: Telford referral and quality service (TRAQS)

(as the patient),

Really frustrating speaking with administrators. Only wanted to change my hospital choice.

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Response from Sharon Clennell, NHS Telford and Wrekin CCG – TRAQS Operations Manager, TRAQS, NHS Telford and Wrekin CCG

Dear Long242,

Im sorry that you found the administrators here at TRAQS frustrating. TRAQS is a patient focused service and the call handlers will do their best to assist you as much as possible, even changing your choice of hospital.

To ensure every patient is treated equally and with the same respect our call handlers follow a strict call script geared towards the patient, we try to be as helpful as we can.

Many thanks for your posting.

kind regards.

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