"Poor preparation with patients at Manor Hospital Maternity department"

About: Manor Hospital / Maternity

(as the patient),

I am due to go for an elective surgery on monday and am still unsure what will happen and what I need to do despite already having my pre op. On at least 6 occassions I have asked all my questions, to midwifes, the consultanat and the lady doing the pre op to be told that I need to discuss everything on ward on Monday morning! I feel this is terrible.

This will be my third section so my questions are specific detailed ones, I have never had a section in the UK. To say that I was more comfortable in a hospital where I spoke little of the language is not a good sign!

I feel my care has been diabolical so far with computers not working, some midwifes not understanding the notes, every time I see a different student so at each appointment have been told to ask my questions to the pre op nurse. Get to the pre op and they can't help me, tells me that everyone has gone home because its Friday!

The last thing I should be doing before entering the op room on Monday is trying to sort out with the paedeatrician all the injections my newborn needs in it's first 24 hours, discussing the fact that I have had bad reactions to epidurals/ga and how I am meant to feed my child if like the other 2 times my milk never comes through.

I think this is shocking and I'm not looking forward to Monday morning!

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Response from Walsall Healthcare NHS Trust

Thank you for your comment, we are very concerned that you do not feel well prepared for your operation on Monday. The Head of Midwifery, Karen Palmer would like to speak to you, so that we can make sure you have all the information you need. Please can you telephone her directly via switchboard 01922 721172 or myself so that we can arrange this.

Kind regards

Kathryn Halford

Associate Director of Nursing

01922 721172 ext 6206

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