"Shockingly disappointed and upset"

What I liked

I am currently waiting in the largest phlebotomy que I have ever seen. I am very unwell at the moment and have already been standing in the cold and sitting inside for an hour.. I am a nurse working for the NHS and I have been let down continuously since becoming ill and attending hospital on Saturday morning..

My bloods were ordered as a matter of urgency and I have been unable to return to work due to my condition. Originally I was told to return next Wednesday! I feel under cared for and have found the front of house staff mostly unpleasant and very unhelpful.

I am altogether at a loss to describe the dissapointment and severe lack of confidence I feel in relation to the GP and community services ability to care for myself and the widening community.

I am at a loss as to why there is no urgent bloods service or a priority service provided... There is clearly a huge demand for phlebotomy services. As I arrived, patients were being made que on the path as if waiting for concert tickets not a vital healthcare service.

There is clearly a huge lack of resources here. As a nurse phlebotomist myself I feel this service is simply not good enough.. Especially for those who very obviously need to be seen urgently!!

I left here yesterday in floods of frustrated tears and nobody asked of I was ok except a kind porter who helped me with my car park ticket!

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Story from NHS Choices

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Response from Woking Community Hospital

I was very concerned to read about your poor experience when you were waiting for phlebotomy at Woking Community Hospital recently. I am very sorry that the service was unsatisfactory and I would like the opportunity to meet with you and talk about your experience further.

It is really important that we listen to patients and carers concerns to see what can be done to put things right. If you would consider doing this we could either meet you at your home or if you would prefer, at the hospital.

Please contact Teresa Howe, Customer Services Manager on 01932 723 855 or email customerservices@virgincare.co.uk so she can arrange this with you.

Kind regards

Sarah Wardle

Head of Adult Services - Community Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful