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Depressing

Story from nhs.uk

"Depressing"

About: Sunderland Royal Hospital

What I liked

Nothing

What could be improved

While attending the haematology day care unit i notice the waiting area is plastered with signs and leaflets with naming various kinds of cancers etc .

I know that's what i am attending this place for but the last thing i need is to see reminders everywhere i look .

These signs might as well be saying ' remember you have cancer '

I realize people need information but do we have to sit in a waiting area where everywhere i look i am reminded of the fact i have cancer ?

Why not put up some nice pictures or something to try to take our minds off the fact we have this illness ?

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Responses

Response from Sunderland Royal Hospital 11 years ago
Sunderland Royal Hospital

Submitted on 15/11/2012 at 11:09
Published on nhs.uk on 26/11/2012 at 07:45

Thank you for taking the time to comment on the services which are provided through the Haematology Outpatient Department and Chemotherapy Day Unit. The unit is moving into new, refurbished accommodation at the end of November 2012 and your comments regarding the display of information are helpful and will be taken into account. We recognise that undergoing cancer treatment is a difficult and anxious time for patients and their families and that the care environment has a major impact on patient experience. The new unit will provide enhanced facilities, including specially commissioned art work, to improve patient experience and enhance patient privacy and dignity. If you would like to discuss this further, please contact us on corporate.affairs@chsft.nhs.uk

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