"Full of care and compassion making me comfortable..."

About: Darlington Memorial Hospital

What I liked

After a 3 day stay at Darlington Memorial Hospital on ward 31 i would like to express my gratitude for the care and compassion showed towards me. As a 1st year student nurse i am currently fresh on the knowledge on the fundamental concepts of nursing care, therefore can appreciate that all of the staff i have come across on this ward did their utmost to ensure they showed me all basic concepts. I was kept comfortable at all times, the ward routine was adhered to 99% of the time (which i think was exceptional seen as how busy they were at times and the fact that they were required for 2 of the days i was there to draft in a staff nurse from Birmingham to cover low staffing levels), I was well informed of what my care plan was going to be. I would in particular like to pay tribute to one staff nurse who took a great amount of her time and attention to the fact i was a first year student nurse. She talked me through every step of care that i received from her ensuring that i understood as a student why/what she was doing. This helped to take my mind off my anxiety of requiring an operation and will help considerably for me in the future as a student nurse. The Junior doctor i was admitted by was excellent and showed great confidence in his actions, the HCA were great aswell so overall i had an excellent stay as both a Patient and a student nurse. Excellent first hand experiences.

What could be improved

Staffing levels were good however the statistic given regarding a travel from Birmingham due to a lack of staff nurses was quite shocking. Other than that there are no criticisms on my part

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Darlington Memorial Hospital

Dear Ms Lartey,

Thank you for providing feedback on your recent admission to Ward 31 at Darlington Memorial Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your helpful comments will be shared with the relevant team.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} of {{total()}} people think this response is helpful