"Very commited maternity staff"

About: St Helier Hospital

What I liked

I had my baby at the end of October at St Helier and I was very impressed with the commitment of most of the staff. I chose to go to the birth centre and as this was my first baby I was very nervous about the delivery. The facilities were clean and comfortable and the midwives were very caring and patient. I cannot praise them enough and also the person who helped with breastfeeding on my first night in hospital.

As my baby was not feeding properly I was transferred to the maternity ward (I spent 5 days in hospital in total) where I stayed for another three days. The night staff were not as helpful and some seemed even impatient when I needed help feeding my baby, but the day staff were brilliant. I was very tired and stressed due to my baby not feeding properly and the noise in the ward so I asked to go home (where I would probably end up bottle feeding even though I had always planned to breastfeed). They reassured me and spend a long time helping me to try and feed my baby. With her support, I managed to get my baby to feed properly for the first time. The following day the maternity assistant also tried to help me and even though my baby did not take the breast at all on that day, her support and her telling me about her personal experience with breastfeeding kept me going.

There were other staff who took care of me and my baby but unfortunately I don't remember all the names. I probably would not be breastfeeding now if it hadn't been for the midwives and maternity assistants who cared for me and my baby and I cannot thank them enough for this. I would definitely recommend St Helier Hospital to anyone who is having a baby.

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Response from St Helier Hospital

Thank you for taking the time to let us have feedback about your time in the maternity unit at St Helier Hospital.

Firstly, please may I congratulate you on the birth of your baby. I hope both mother and child are doing well.

Second, thank you so much for your positive comments about the team, which I have passed on to the department. They will be very pleased.

Finally, I note your comment about the 'night staff' and I have asked the Head of Midwifery to raise this with her team.

Thank you again for your feedback.

Pippa Hart

Director of Nursing

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