I started off in the queue for my call to be answered at position number 3, this went to number 2, then 5 minutes later I was told my position in the queue was now 3 again! Tthen another 5 minutes passed and I find myself at number 5 in the quue! This went all the way back to 4, 3, 2 to be number 1 in the queue after waiting 34 minutes to be at position number 1 in the queue, surely this meant I would be next. Nope, I then dropped to position number 2 in the queue!
I feel that this queue system is an absolute joke! I was given the option to leave a message but if they cannot answer calls in the appropriate order, then I have no faith in leaving a message and actually getting a call back! I am still holding going up and down the queue. Currently number 3! 40 minutes later!
I was so looking forward to having my call answered when I question why the queue system is so poor, but I suspect they wouldn't care and wouldn't apologise. Oh no, my call won't be answered after waiting for 40 minutes, I got a message saying we are busy and hung up! Nightmare!
"Phone queue for physio Reception"
About: Tameside General Hospital / Trauma and orthopaedics Tameside General Hospital Trauma and orthopaedics OL6 9RW
Posted by unhappypatient999 (as ),
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