"The agony and the ecstasy...and then the agony again!"

About: St George's Hospital (Tooting) / Accident and emergency St George's Hospital (Tooting) / Trauma and orthopaedics

(as the patient),

I slipped and fractured my hip at the beginning of this month.

Agony - Because of all the changes locally I didn't know if I could go to St Helier as it wasn't an emergency and I hadn't just injured myself but it was painful and difficult to walk to I Decided to attend the walk in centre at St George's which I drove to specially. It was closed even though it said it was open online

Ecstasy - A&E were quick and I was in and out in less than an hour and a half

Agony - Was meant to have follow up with fracture clinic but no appt or note came through so had to chase

Ecstasy - PALS and clinic manager responded within four hours with an appt for today

Agony - I had to wait more than two and a half hours in the fracture clinic for a five minute appt. When I left they were still telling people the clinic was only running an hour behind so unless I was singled out for the long wait they need to be a bit more open!

Can I suggest that you don't book so many people into each time slot as by all accounts this isn't the first time it has happened!

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Response from St George's Healthcare NHS Trust

Thank you for taking the time to share your comments about your experience at St George’s Hospital. We are pleased to learn about your positive experiences but sorry that the administration was poor with regard to your follow-up. All of your comments have been passed to the management team for the fracture clinic and will be shared with staff.

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