"I continue to be impressed by the NHS and in..."

About: Charles Clifford Dental Hospital

What I liked

I had one of my wisdom teeth removed early in October and then went back twice because of complications (development of dry socket after the initial extraction). On all occasions the admissions staff were extremely helpful in getting me an appointment, especially when I was in pain a week after the initial surgery - they were able to get me looked at within an hour of phoning!

I am self employed so I often have gaps in work at short notice and the admissions team were able to accommodate this by offering appointments at short notice.

Everyone I saw for treatment, whether students or fully qualified surgeons, were polite, helpful, professional and gave me confidence in their abilities by talking through each stage of the surgery.

Thanks for all your efforts!

What could be improved

Waiting times are sometimes a little long once you get to the hospital, however for a busy department that must encounter many last minute drop-ins due to complications/pain etc. I think this is to be expected.

Story from NHS Choices

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Response from Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to give us your kind comments about the treatment you have received within our Trust.

Positive feedback is always very welcome and encouraging for staff who strive to provide a high standard of care for patients. I will ensure that your comments are passed on to the relevant members of staff and their managers.

We always welcome feedback from patients regarding the service they have received from Sheffield Teaching Hospitals Trust, as this enables us to provide the best quality of care we can.