"Not able to get through on phone"

About: Devon Access and Referral Team (DART)

(as the patient),

Very annoyed after receiving a confusing letter which I was not expecting for a referral to the Cardiology Unit from Devon Access and Referral Team.

After phoning both numbers on the letter I have received the telephone numbers seem to be broken. I can't get through to find out why I have been re-referred when I have only just finished having treatment.

This is hugely annoying as I have had to ask permission to use the telephone at work, and I am working away for the next 2 weeks. So this doesn't look like it will be resolved any time soon.

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Response from Hayley Dusgate, Devon Access & Referral Team (DART)

Dear Brave679

Thank you very much for getting in touch to let us know about your experience of using the DART service. We greatly value the opinions that we receive from patients as it helps us to constantly review and improve our service and we are very grateful to all patients who take the time to help us in this respect.

I would like to investigate further for you and understand why you have been re-referred, and so, if you are willing, I would be grateful if you could give me a call with your details so that I can look into what happened. My phone number is 01626 883766 and I work Monday to Friday, 9am until 4pm.

Kind regards

Hayley Dusgate

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