"Abolutely abysmal. I was left feeling anxious and..."

About: Wansbeck Hospital

What could be improved

The whole experience. Nursing staff were surly and unhelpful. They refused to communicate by telephone with my relatives despite knowing they all live at great distance (in fact one lives abroad) I was kept waiting with minimal information about what was happening. I was promised a visit from a cardiologist on friday morning, by tuesday afternoon I was still waiting, still in limbo. May I remind the nursing staff that without the patients you would not be in a job, your job is to provide care and comfort to ill and anxious patients not treat them as a hindrance to your gossip sessions.

Anything else?

I had treatment here many years ago and was so impressed with the level of cleanliness and care. I can hardly believe this is the same hospital.

Story from NHS Choices

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Response from Wansbeck Hospital

Thank you for your comments posted on this website concerning your treatment at Wansbeck General Hospital.

The Trust was very sorry to hear about your experience and would like to offer you our sincere apologies. This is not what we expect our patients to experience. We would like you to write to the Trust personally detailing your concerns we will conduct an investigation and write back to you personally.

Patient feedback is very important to us and we do take all concerns very seriously in order to monitor the services we provide. If you do decide to write the address is:

Northumbria Healthcare NHS Foundation Trust

Patient Services

Northumbria House

Unit 7/8 Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful