"awful mentally distressing experience"
About: Queen's Hospital (Romford) Queen's Hospital (Romford) Romford RM7 0AG
Posted by m*****h
What I liked
Queens hospital looks nice from outside and is quiet clean.
What could be improved
Mnagement of hospital, training to nurses as to how to deal with patients, need more staff ans nurses who are working there are under lot of stress which they take out on their patients, should provide alterantive hospital arrangements for tests or surgery they cancel themselves, especially if the aptients been aiitng for a long time so they won't have to wait double the time due to hospital deciding to cancel their appointments.
sadly its very badly managed, they keep cancelling your appointments. Iv had experience mostly with Gnaecology/fertility department but even radiology department mess up with your appointments. Twice my appointments have been cancelled. I had a sugery apppintment cancelled and moved to another 3 months wait while Im suffering in pain.
Most nurses are very cold and unsympathetiv towards your problems, they don't respond to your emails most of the times and provide no moral support. Also their PALS department starts ignoring your complaint after a while so basically I dont think that PALS department are really there for making life easier for patients, they don't take matters very seriously and ignore your concerns unless it suits them to reply back.