"Triage good. Most staff OK. Long delay led to me..."
About: Royal Stoke University Hospital Royal Stoke University Hospital Stoke-on-Trent ST4 6QG
Posted by T********a
What I liked
Arrived with asthma attack. Very low peak flow. Felt I was "sliding "
.Attack was after diving.Told to go by GP
Triage----quick & efficient. Straight through to a bay.
Most staff courteous.
Some very kind.
Doctor did his best but big delay.
What could be improved
Middle of shift change.Waited 1/2 hour.(just bad luck I guess)
Peak flow taken .V Low.No wheeze( I don't wheeze much even at my worst! )
No treatment for 4 hours. Using my own ventolin & spacer " ad lib. " Very scared.
Eventually saw a young doctor.Knew nothing re:diving. Fair enough ---but was there someone who did? Sent for a chest xray
Neb with Salbutomal & Ipratropium Bromide
Took about 15 minutes to find all the neb bits & pieces. ! . Felt easier. Peak a little better.
Doctor Wanted to keep me in but no bed for atleast 6--7 hours(2a.m. at this time
Discharged myself. felt I had no choice see below.) needed rest.
Overheard a nurse in ask why I was still there & not at home as I "looked all right"
I am a very quiet asthmatic. have had it all my life & I know when I need help. I was angry when I heard this & asked to be treated. Which I was as above.
So went back to G.P 3 times over next 3 days.
Some parts were O.K.. BUT I felt left alone & scared as I knew I was struggling & felt it was sliding out of control.
I volunteer for Asthma U.K & am usually very level headed & control asthma well & understand it.
I would be frightened if I needed to go to N Staffs A & E for asthma again.
However ---my main aim here is to try to improve asthma treatment in A & E not to complain.
Have been x2 to you in past & all was very different then.