"I was impressed with the consultation and explanation"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Ear, Nose and Throat

(as the patient),

After my GPs referral I was told that I would be contacted by TRAQS within 5 working days to discuss an appointment. It took longer that 5 days but it did not inconvenience me too much.

From the time I arrived at Princess Royal Hospital for my E. N. T. appointment I was treated very well. The consultant explained to me what was wrong and what he would do to correct it. I was impressed with the consultation and the doctor's explanation.

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Response from Patient Services Officer, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital.

Your kind comments have been sent to the Clinical Manager for the Head and Neck Unit, this will then be shared with staff involved.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website.

Patient Experience Team.

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