"Disappointing, old fashioned and poor experience of outpatients"

About: Manchester Royal Infirmary / Ear, Nose and Throat

(as the patient),

I attended the ENT clinic as an outpatient in May 2012 and I would like to make the following observations about my experience. It was very poorly organised. I have recent experience of Sheffiedd Hallam and the contrast is stark -the latter outstanding the former poor.

It began badly on arrival, I was given an appointment time and was seen 2 hours after my alloted time -yes 2 hours.

The system which seems not to have kept pace with modern practice is for everyone to be given the same time and then the clinicians decide at the clinic in what order patients should be seen.

Some of the elderly patients ( I appreciate much more ill than me) were distressed. There was a disabled man with his carer who was exhausted by having to sit in his wheelchair in a hot stuffy room. No-one had thought to make any reasonable adjustments for him.

I was referred for a specialist XRay and when I attended to receive the result I had to endure the same wait. Everyone in the clinic was upset and disgruntled- apparently people had come to expect this.

The Doctor who gave me the results had not read my notes and I had to tell him what the radiologist had diagnosed.

Overall a disappointing, old fashioned and poor experience.

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