"appointment at E.N.T. was delayed and caused stress "

About: Torbay Hospital / Ear, Nose and Throat

(as the patient),

I was given an appointment originally to see an E. N. T. doctor. This was changed from 3pm to 2. 30 pm, and an appointment was given for a hearing test at 2. 10pm. The hearing test was on time. I came out from there at 2. 30pm and expected to be called soon. When it got to 3. 00pm I thought I had been forgotten about so went back to reception. The receptionist contacted a nurse who said I would be called soon. They had been waiting for my hearing test results.

While I understand this was needed I felt that had I been told of the delay I would have been less stressed. I saw a doctor at 3. 10pm and both he and the attendant nurse were very professional and kind. I couldn't fault the staff or the attention I was given. Perhaps more communication would help.

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Response from Torbay and South Devon NHS Foundation Trust

Dear Patient

We were sorry to hear about your recent experience at the ENT clinic. We will ensure that your comments are shared with the team so that they can ensure that in future patients who are waiting are advised of any delay and the reason for it. Thank you for taking the time to let us have your feedback.