"Low confidence in the booking service"

About: Lincolnshire Partnership NHS Foundation Trust / Adult mental health

(as the patient),

I am now a returning 'client', having been referred to the Archway Centre by my GP for confidence issues.

I originally attended CBT about 3 years ago. The staff were all very friendly, and dealt with my condition sympathetically. Individual sessions were helpful in the short term, but for me the efficacy waned after a few days. The course lasted six weeks and finished abruptly whether 'patients' felt better or not.

Subsequently three appointments as a local hospital mental health outpatient ended with the specialist discharging me after being told that I am "one of life's under-achievers".

My latest experience isn't turning out much better, unfortunately.

Having been referred, I phoned with my booking code to make my first appointment. There was nobody available to make the appointment, but they would ring back. 24 hours later I rang again to find out what was happening; I was "down" (coincidentally) "to be rung that afternoon". A telephone appointment was duly arranged.

Having cancelled previous commitments in order to be available for said telephone appointment, I have still not received a call approximately one hour after the allotted time.

Ironically, as my symptoms include low confidence, on present evidence that's what I now have in the service. I don't think my mind-set will allow me to benefit from the treatment I was hoping to get.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Lincolnshire Partnership NHS Foundation Trust

We would expect someone to be able to arrange an appointment on the same day that they call in. Delays may occur if the surgery have not uploaded details onto the choose and book system, however until this is invesigated we cannot say if this was the reason.

When a telephone appointment is made this should be at the allotted time, we are deeply sorry this has not happened and if the person concerned wishes to contact myself this will be rectified immediately and the circumstances investigated further.

Serena Trevey,Team Leader, IAPT Service. 01522 340160