"Nothing seemed a problem"

About: NHS Dumfries and Galloway

(as the patient),

I was on holiday recently and had forgotten to take some essential medication with me.

I popped into the local pharmacy who said they couldn't help me as it wasn't "out of hours". However, they were apologetic, explained that I'd need to see a GP and helpfully directed me to the surgery.

At the surgery I was met by pleasant, calm and efficient Shirley (I think she was the practice manager), who quickly took some details and offered me an appointment with a GP for a couple of hours later.

I arrived 10 minutes before my appointment, and as it was all completely new to me, wondered how I would know where to go when my name was called. I was called before my appointment time! Without asking I was directed to the second door on the right. When I walked along the corridor the GP (Nick Brown)was standing at the door waiting for me, realising that I was a visiting patient and might not know where to go. How thoughtful! Handshake, quick chat, reassurance that I'd done the right thing in not going without my medication for a week, script written and out the door before my appointment time was even due!

I nipped across to the pharmacy and five minutes later I was walking along country lanes and getting on with my holiday.

Perhaps I shouldn't be surprised that everything seemed so easy but I was, and I was impressed by the efficient and thoughtful handling of a forgetful divvy - me!

Thank you Lochmaben Surgery and pharmacy.

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Response from Sally Talbot-Smith, Patient Services Manager, NHS Dumfries and Galloway

Thank you so much for your message. It's great to hear how helpful and supportive the surgery staff were and that you were able to get the problem solved quickly and simply. I have passed your kind words on to the practice, who were most grateful.

Thank you again and I do hope you enjoyed holidaying in Dumfries and Galloway!

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