"Care on John Proctor ward, Lings Bar"

About: Lings Bar Hospital / Inpatient nursing and rehabilitation

(as a staff member posting for a patient/service user),

I have been here 2 weeks, we get care but they are so busy you have to wait, especially in the night, a lot of them shout.

The food’s good, they ask if you want more, they help if you need help. You don’t get a lot of tea or coffee if you can’t do it yourself. There’s not always dignity and respect, they say you can do it, sometimes they are a bit nasty if you keep spilling things. They pull you about a bit when dressing you.

The one thing that is missing is the washing, even if I could pay my daughters to do it they live a long way away.

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Response from Sue Dyke, Involvement Manager, Health Partnerships, Health Partnerships, Nottinghamshire Healthcare

Thank you for taking the time to let us know about your experience of care on John Proctor Ward, Lings Bar and may I apologise for the delay in responding.

I was concerned to hear that you had not always felt you had been dealt with dignity and respect during your stay. I will ensure that these comments are forwarded to the Matron, who I know will wish to post a response to your concerns.

Thank you once again for your feedback.

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Response from Sara Jane Ashmore, Interim General Manager for Rushcliffe, Rushcliffe Locality, County Health Partnerships

Thank you for taking the time to feedback how you felt about your care whilst on John Procter ward - I am so sorry that you felt the team had not always cared for you with dignity and respect - this is something that I will discuss with the ward manager as she will be saddened to hear the team have given you such an impression.

I am sorry that you felt you did not get a lot of hot drinks - the ward does have a drinks round 6 times a day and you can always as the staff if you want another drink and they will fetch you one. We have ward housekeepers who are there to provide and assist patients with food and drink every day of the week.

I appreciate that at night the sound of staff talking can often seem a lot louder than perhgaps it is as the staff are still trying to undertake their work, they do try to keep their voices as low as possible but somethimes it is just not practical or safe to do that. I will ask the ward manager to remind the team to keep their voices as quiet as possible at night time as I undertsand how frustrating it may be to be kept awake by talking.

Washing of clothes is not something we can routinely offer in the hospital to patients as we do ask famiies to undertake this part of patients care and welbeing where possible. We do have small facilities available for those patients who do not have families to help but cannot offer it widely to all patients as the facility cannot manage that amount of laundry.

Thank you for your comments they are important to us as they help us to improve our care delivery based on what you our patients want from us,where it is possible and we do take them seriously.

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