About: Russells Hall Hospital

What I liked

Absolutely nothing

What could be improved

Ghastly staff-patient care

Little compassion

Put at bottom of list even though I was constantly having seizures

Having to listen to them critisizing my mother for not bringing me into A&E sooner when I had visited several doctors and talked to NHS direct several times and they told us nothing of the sort

Anything else?

Ay the very start of this year, I suddenly became very ill. I had terrible diarrhea accompanied with vomiting that went on for a couple of weeks. In those weeks I was told to fast myself and only eat bread/toast and to drink plenty. I did this for 2-3 weeks and obviously I became more ill.

It started to get so bad that I was passing out before I would vomit and would be choking on my own fluids, or I would pass out and hit my head on floors and be knocked unconscious. My mother was at her wits end as the doctors I saw at my local practice didnt seem to be taking anything seriously and just kept pushing for blood test after blood test . I must have had about 10 -15 in total.

She phoned NHS direct and we were told to make sure I rest (which is what I had no other choice of doing since I was continuously losing consciousness and had no energy from fasting for so long) but whilst she was on the phone I had a seizure for the first time in my life.

Then they told us to go to hospital.

I got to A&E at around 10 o'clock at night. I was seen a few hours later and had yet more blood taken from me. After being looked down upon by the doctor I saw when I was describing I had vomited and had diarrhea attacks at least 20 times per day, finally I was put into a bed. It now became morning and I was told off for using the toilet on the ward despite the fact no bedpan or portable one was given - for risk of infection other patients with whatever I had, which I was still not sure about as hardly any doctors came to see me. I stayed the next full day and had doctors poke my stomach and quiz me on if I was pregnant - I said no, an argument broke out ''how do you know'' ''because I use protection'' ''but how do you know''... never have I felt so little compassion and care. About 12 hours after being admitted I was discharged and to this day do not know what was wrong with me. I don't understand why I was not given an explanation for my illness.

Story from NHS Choices

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Response from The Dudley Group NHS Foundation Trust

Thank you for posting your comment about your visit to our Accident and Emergency Department.

We do aim to offer our patients the highest standards of care and we are sorry if we have fallen short of those standards on this occasion.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We have also forwarded your comments to the matron in charge of the department.

You have raised a few issues and we would welcome the opportunity to discuss them with you in more detail. If this is something you would like to do, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful