"Mostly positive"

About: Frimley Park Hospital (Frimley)

What I liked

Some staff were amazing, had excellent customer care and worked hard to ensure the labor, birth and post-natal experience was positive

What could be improved

Some staff, particular where they felt the pressure of being busy - did not take my experience of there care into consideration, did not take the time to ensure I understand what was happening next.

Story from NHS Choices

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Response from Frimley Park Hospital

Thank you for your kind comments and rating of our maternity services. We note however that your experience was not up to standard on occasions and we have passed your feedback to the maternity team. If you wish to discuss the matter further, please contact our Patient Advice and Liaison Service (PALS) on 01276 526530, palsusers@fph-tr.nhs.uk.

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