"I was disgusted with the attitude of staff and..."

About: Leeds General Infirmary

What I liked

Nothing, after taking my wife to A & E with a suspected DVT, we arrived at CDU. There was a consultant and staff nurse sat on the desk who completely ignored us and a medical student who was as good as a spare part. After nearly ten minutes, the staff nurse deemed to take my wifes name and tols us to take a seat when we would be seen by somebody. After three and a half hours, he showed my wife to a cubicle and then was not able to take any blood as he didn't feel confident. Most af the staff including the consultant, appeared to wander around aimlessly, however after a further two hours he did manage to get us for a scan. The ultrasound operator had no knowledge of my wifes condition and called a colleague to have a look as they had never seen it before! We were eventually let go after almost five and a half hours. If this is the best service we can expect from the NHS and consultanys and doctors, god help us all!

What could be improved

Being acknowledged and not left in a waiting room, being a number.

Anything else?

The only people who appeared to be doing any work, was a lady serving lunches.

Story from NHS Choices

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Response from Leeds Teaching Hospitals NHS Trust

Dear Anonymous

We are sorry that you feel the care you received and the attitude of the staff was of a poor quality. We always strive to offer everyone a high quality experience and take it very seriously when we get it wrong. If you would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service (P. A. L. S) on 0113 2067168 or email patient. relations@leedsth. nhs. uk If you would like to make a more formal comment, please contact the PALS team also.

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